Publications

Books

Kroll, Alexander. 2022. “Shared Measures: Collective Performance Data Use in Collaborations.” Cambridge, UK: Cambridge University Press.

Peer-Reviewed Journal Articles

Kroll, Alexander. 2023. “Relational Mechanisms to Explain Collective Performance Data Use.” Forthcoming in Perspectives on Public Management and Governance.

Johnson, Donavon and Alexander Kroll. 2023. “The Effect of Electronic Program Applications Amidst the Politics of Administration Burden.” Forthcoming in Government Information Quarterly.

Kroll, Alexander. 2023. “Behavioral and Institutional Performance Management Theories Are Popular. Here Is Why We Need to Add a Relational Perspective.” Journal of Public Budgeting, Accounting and Financial Management 35(1): 1–11.

Pasha, Obed, Alexander Kroll, and Michael Ash. 2023. “Assessing the Equity and Effectiveness of PerformanceStat Systems.” International Public Management Journal 26(1): 23–45.

Benaine, S. Lorenzo and Alexander Kroll. 2021. “Does Prosocial Impact Reduce Performance Data Gaming? The Role of Data Visualizations and Expert-Novice Differences.” Public Performance and Management Review 44(6): 1318–1340.

Whetsell, Travis, Alexander Kroll, and Leisha DeHart-Davis. 2021. “Formal Hierarchies and Informal Networks: How Organizational Structure Shapes Information Search in Local Government.” Journal of Public Administration Research and Theory 31(4): 653–669.

Kroll, Alexander and Dominik Vogel. 2021. “Why Public Employees Manipulate Performance Data: Prosocial Impact, Job Stress, and Red Tape.” International Public Management Journal 24(2): 164–182.

Johnson, Donavon and Alexander Kroll. 2021. “What Makes Us Tolerant of Administrative Burden? Race, Representation, and Identity.” Journal of Behavioral Public Administration 4(1): 1–9.

Kroll, Alexander, Christa Remington, Pallavi Awasthi, and N. Emel Ganapati. 2021. “Mitigating the Negative Effects of Emotional Labor: A Study of Disaster Response and Recovery Workers after the 2010 Haiti Earthquake.” Governance 34(1): 87–106.

Kroll, Alexander and Obed Pasha. 2021. “Managing Change and Mitigating Reform Cynicism.” Public Money and Management (41)5: 395–403.

Kroll, Alexander and Donald Moynihan. 2021. “Tools of Control? Comparing Congressional and Presidential Performance Management Reforms.” Public Administration Review 81(4): 599–609.

Benaine, S. Lorenzo and Alexander Kroll. 2020. “Explaining Effort Substitution in Performance Systems: The Role of Task Demands and Mission Orientation.” Public Management Review 22(6): 813–835.

Vogel, Dominik and Alexander Kroll. 2019. “Agreeing to Disagree? Explaining Self-Other Disagreement on Leadership Behaviour.” Public Management Review 21(12): 1867–1892.

Kroll, Alexander, Leisha DeHart-Davis, and Dominik Vogel. 2019. “Mechanisms of Social Capital in Organizations: How Team Cognition Influences Employee Commitment and Engagement.” American Review of Public Administration 49(7): 777–791.

Kroll, Alexander, Milena Neshkova, and Sanjay Pandey. 2019. “Spillover Effects from Customer to Citizen Orientation: How Performance Management Reforms Can Foster Public Participation.” Administration & Society 51(8): 1227–1253.

Kroll, Alexander and Michele Tantardini. 2019. “Motivating and Retaining Government Employees: The Role of Organizational Social Capital.” International Public Management Journal 22(2): 232–253.

Kroll, Alexander and Gregory Porumbescu. 2019. “When Extrinsic Rewards Become ‘Sour Grapes’: An Experimental Study of Adjustments in Intrinsic and Prosocial Motivation.” Review of Public Personnel Administration 39(4): 467–486.

Kroll, Alexander and Donald Moynihan. 2018. “The Design and Practice of Integrating Evidence: Connecting Performance Management with Program Evaluation.” Public Administration Review 78(2): 183–194.

Kroll, Alexander and Dominik Vogel. 2018. “Changes in Prosocial Motivation over Time: A Cross-Sector Analysis of Effects on Volunteering and Work Behavior.” International Journal of Public Administration 41(14): 1119–1131.

Kroll, Alexander. 2017. “Can Performance Management Foster Social Equity? Stakeholder Power, Protective Institutions, and Minority Representation.” Public Administration 95(1): 22–38.

Moynihan, Donald and Alexander Kroll. 2016. “Performance Management Routines that Work? An Early Assessment of the GPRA Modernization Act.” Public Administration Review 76(2): 314–323.

Vogel, Dominik and Alexander Kroll. 2016. “The Stability and Change of PSM-related Values across Time: Testing Theoretical Expectations against Panel Data.” International Public Management Journal 19(1): 53–77.

Kroll, Alexander. 2015. “Exploring the Link between Performance Information Use and Organizational Performance: A Contingency Approach.” Public Performance and Management Review 39(1): 7–32.

Tantardini, Michele and Alexander Kroll. 2015. “The Role of Organizational Social Capital in Performance Management.” Public Performance and Management Review 39(1): 83–99.

Kroll, Alexander and Donald Moynihan. 2015. “Does Training Matter? Evidence from Performance Management Reforms.” Public Administration Review 75(3): 411–420.

Kroll, Alexander. 2015. “Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research.” Public Performance and Management Review 38(3): 459–486.

Kroll, Alexander. 2015. “Explaining the Use of Performance Information by Public Managers: A Planned-Behavior Approach.” American Review of Public Administration 45(2): 201–215.

Kroll, Alexander and Dominik Vogel. 2014. “The PSM-Leadership Fit: A Model of Performance Information Use.” Public Administration 92(4): 974–991.

Kroll, Alexander. 2014. “Why Performance Information Use Varies Among Public Managers: Testing Manager-Related Explanations.” International Public Management Journal 17(2): 174–201.

Kroll, Alexander. 2013. “The Other Type of Performance Information: Nonroutine Feedback, Its Relevance and Use.” Public Administration Review 73(2): 265–276.

Kroll, Alexander and Isabella Proeller. 2013. “Controlling the Control System: Performance Information in the German Childcare Administration.” International Journal of Public Sector Management 26(1): 74–85.

Book Chapters

Kroll, Alexander. 2021. “Developing and Using Shared Measures.” In Using the Collective Impact Process as a Model to Address Complex Community Problems: Lessons Learned from the Opioid Response Project, edited by Kimberly Nelson, 85–92. School of Government, The University of North Carolina at Chapel Hill.

Moynihan, Donald, Poul Nielsen and Alexander Kroll. 2017. “Managerial Use of Performance Data by Bureaucrats and Politicians.” In Experiments in Public Management Research: Challenges and Contributions, edited by Oliver James, Sebastian Jilke, and Gregg Van Ryzin, 244–269, Cambridge University Press.

Kroll, Alexander and Donald Moynihan. 2015. “Creating Public Value Using Performance Information.” In Public Value and Public Administration: Approaches to Discerning, Measuring, and Assessing the Public Sphere, Public Values, and the Creation of Public Value, edited by John Bryson, Barbara Crosby, and Laura Bloomberg, 189–203, Georgetown University Press.

Proeller, Isabella, Alexander Kroll, Tobias Krause, and Dominik Vogel. 2014. “How Dynamic Capabilities Mediate the Link between Strategy and Performance” In Strategic Management in Public Organizations: European Practices and Perspectives, edited by Paul Joyce and Anne Drumaux, 173–193, Taylor & Francis.

Other Work

Kroll, Alexander. 2022. “Debate: Expanding Research on Politicians’ Data Use.” Public Money and Management 42(8): 578–579.

DeHart-Davis, Leisha, Alexander Kroll, and Dominik Vogel. 2019. “Have You Built Social Capital with Your Employees? Here Is Why and How.” Blogpost (July 10, 2019) at ICMA.org

Kroll, Alexander. 2017. “The Ins and Outs of PerformanceStat.” Journal of Public Administration Research and Theory 27(2): 374–376. [Book Review of Bob Behn’s “The PerformanceStat Potential.”]

Kroll, Alexander. 2012. “Why Public Managers Use Performance Information: Concepts, Theory, and Empirical Analysis.” Ph.D. Dissertation, University of Potsdam.

Publications in German (Articles, Book Chapters, Reports)

Kroll, Alexander and Anne-Kathrin Meier. 2014. „Erfahrungen mit Performance-Informationen in der Kommunalverwaltung: Datennutzung, Routinen und soziale Kognition“ In Bewerten und Bewertet-Werden. Wirkungskontrolle und Leistungssicherung in der öffentlichen Verwaltung, Schriften der Deutschen Sektion des Internationalen Instituts für Verwaltungswissenschaften (Band 38), edited by Jan Ziekow, 133-47. Nomos.

Kroll, Alexander. 2013. „Steuerung mit Kennzahlen in Großstadtverwaltungen“ In Städte in Not: Wege aus der Schuldenfalle?, edited by Bertelsmann Stiftung, 242-62. Gütersloh: Bertelsmann Stiftung.

Kroll, Alexander and Isabella Proeller. 2012. „Steuerung mit Kennzahlen in den kreisfreien Städten: Ergebnisse einer empirischen Studie“. Gütersloh: Bertelsmann Stiftung.

Isabella Proeller, Alexander Kroll, and Anne-Kathrin Meier. 2012. „Performance Management in den kreisfreien Städten: Einschätzungen aus Perspektive der mittleren Führungskräfte“. Verwaltung & Management 18(4): 180-87.

Kroll, Alexander, Tobias Krause, Dominik Vogel, and Isabella Proeller. 2012. „Was bestimmt die Reformbereitschaft von Führungskräften in der Ministerialverwaltung?“ In Public Management im Paradigmenwechsel, edited by Dennis Hilgers, Reinbert Schauer, and Norbert Thom, 705-19. Linz: Trauner.

Proeller, Isabella, Christoph Andersen, Nikola Hartz, Martin Hengel, Alexander Kroll, Tobias Krause, Dominik Vogel. 2012. „Modernes Museumsmanagement: Ergebnisse einer Umfrage in Deutschland, Österreich und der Schweiz.“ Berlin: Syncwork AG.

Kroll, Alexander, Isabella Proeller, and John Siegel. 2011. „Die Verwendung von Performance-Informationen: Eine Frage der Aufbau- oder Ablauforganisation?“ In Innovative Verwaltungen – Innovationsmanagement als Instrument von Verwaltungsreformen, edited by Reinbert Schauer, Norbert Thom, and Dennis Hilgers, 309-20. Linz: Trauner.

Kroll, Alexander and John Siegel (Eds.). 2011. „Was machen Verwaltungsmanager wirklich? Explorative Ergebnisse eines Lehrforschungsprojekts.“ Schriftenreihe für Public und Nonprofit Management, Band 10. Potsdam: Universitätsverlag.

Polzer, Tobias and Alexander Kroll. 2010. „Die Verwendung von Performance-Informationen in der Berliner Sozialverwaltung.“ Verwaltung & Management 16(3): 157-67.

Kroll, Alexander and Nicole Küchler-Stahn. 2009. „Performance Management in der öffentlichen Verwaltung: Zwischen Idealismus und Pragmatismus. Ein erweiterter Literaturbericht.“ Der moderne Staat 2: 483-98.

Kroll, Alexander. 2009. „Bürokratieabbauer im Aufwind: Erste Erfahrungen mit der Anwendung des Standardkosten-Modells“. Zeitschrift für Gesetzgebung 24(3): 259-77.

Kroll, Alexander. 2008. „Das Standardkosten-Modell und dessen Beitrag zum Bürokratieabbau – Eine Analyse der Einführungsphase der Bürokratiekostenmessung in Deutschland.“ Potsdamer Diskussionspapiere zur Verwaltungswissenschaft, Band 2. Potsdam: Universitätsverlag Potsdam